Terms of work
I work officially under a contract as a sole proprietor. Below is how work, payment, revisions, warranty and handover are organised. The specific terms are recorded in the contract and the specification.
Stages and acceptance
The work is split into stages, and each stage is closed against acceptance criteria written in the contract or the specification. For projects longer than 8 weeks (MVP, CRM, client portals) payment is made per stage of 2–4 weeks.
Prepayment and payment
For projects from 1,500 BYN: 30% prepayment before work starts, 40% after the design or prototype is approved, 30% after handover. For projects under 1,500 BYN: 50% prepayment and 50% after handover. Hourly work (hour packages) and monthly services: the month is paid in advance, 100% before work starts.
Revisions
Each stage includes 2 rounds of revisions within the agreed specification. Changes outside the specification and beyond the round limit are billed at 90 BYN/hour after the scope is agreed.
3-month warranty
The warranty period is 3 months after handover. At no extra charge I fix errors in the code and settings I made myself, if the work deviates from the agreed specification. The warranty does not cover: new features and specification changes; content edits; consequences of changes at third-party services and APIs (payment systems, Telegram, CMS, hosting); consequences of third parties interfering with the code or settings; hosting and domain fees. Such work is billed at 90 BYN/hour.
Source code and access handover
The domain, hosting and ad accounts are registered in your name from the very start. I hand over the source code (repository) and all access after the final payment, together with a list of accesses and passwords. After the handover I recommend changing the passwords.
NDA and confidentiality
I sign an NDA at your request, before any data and access are shared. In any case the general rules apply: access credentials are kept in a password manager, client data is not used in the portfolio without consent, and case studies are published anonymised.
Instructions after handover
After handover you receive written instructions for typical tasks and a screen recording walking through the admin panel. For CRM, client portals and bots with an admin panel I also hold one online meeting to train your staff.
Contract and non-cash payment
I work officially: a contract, acts of completed work and non-cash payment.